Name: Sleep Galleria John's Creek-Johns Creek
Rating: 5.0 (791 reviews)

POLICY

You have 30 nights from the date of delivery to complete a one time exchange of your massage chair for equal or greater value.
We now charge NO restocking fees for an exchange from purchases on or after 11/3/2022
An exchange delivery service fee of $299.99 will be charged for Metro Atlanta exchanges.
For Nationwide exchanges Sleep Galleria will get a quote for shipping the massage chair back to our facility. The cost of shipping will be added to the exchange cost and must be paid prior to initiating an exchange.
Free shipping will still be included with the new chair being purchased. If you require setup additional fees will apply.
Nationwide shipping rates vary based off your location and desired service. Estimates for Nationwide delivery fees can be provided at the customer's request prior to initiating an exchange.
The massage experience guarantee is exclusively offered for full body massage chairs, and are not eligible for recliners or any other furniture offered at Sleep Galleria.
We do not offer full returns of our massage chairs
Real Relax brand massage chairs are NOT eligible for the massage experience guarantee

Initiating an Exchange

Call 888-745-7501, chat with us through Live Chat (bottom right) or send us an email to support@sleepgalleria.com
Please reference your Order Number or Customer Information.
Please let us know if there is a reason for the exchange.
Please let us know if you have any suggestions or feedback for the manufacturer.
Once the exchange is setup we will send you an email confirmation of the returning item and new item being purchased.

All items must be packed in the original packaging. This includes the Box, Manuals, Parts, and Accessories. Any missing items will result in restocking fees.
Once your item has been picked up or shipped it can take 3-4 weeks to be returned to our facility.

*Note: Policy is effective for purchases made April 12th 2022 or later.