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The Massage Experience Guarantee

POLICY

  • You have 30 nights from the date of delivery to complete a one time exchange of your massage chair for equal or greater value.  
  • An exchange delivery service fee of $299.99 will be charged for Metro Atlanta exchanges. 
  • For Nationwide exchanges Sleep Galleria will get a quote for shipping the massage chair back to our facility.  The cost of shipping will be added to the exchange cost and must be paid prior to initiating an exchange.  
  • Free shipping will still be included with the new chair being purchased.  If you require setup additional fees will apply.
  • Nationwide shipping rates vary based off your location and desired service.  Estimates for Nationwide delivery fees can be provided at the customer's request prior to initiating an exchange.
  • In addition to shipping fees, the exchange will be subject to a 20% restocking fee 
  • The massage experience guarantee is exclusively offered for full body massage chairs, and are not eligible for recliners or any other furniture offered at Sleep Galleria.
  • We do not offer full returns of our massage chairs
  • Real Relax brand massage chairs are NOT eligible for the massage experience guarantee

Initiating an Exchange

  • Call 888-745-7501, chat with us through Live Chat (bottom right) or send us an email to support@sleepgalleria.com
  • Please reference your Order Number or Customer Information.
  • Please let us know if there is a reason for the exchange.
  • Please let us know if you have any suggestions or feedback for the manufacturer.
  • Once the exchange is setup we will send you an email confirmation of the returning item and new item being purchased.  

Exchange Process

  • All items must be packed in the original packaging. This includes the Box, Manuals, Parts, and Accessories. Any missing items will result in increased restocking fees.
  • Once your item has been picked up or shipped it can take 3-4 weeks to be returned to our facility.

*Note: Policy is effective for purchases made April 12th 2022 or later.

To read our complete return & exchange policy please click here.

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