- You have 30 nights from the date of delivery to complete a one time exchange of your massage chair for equal or greater value.
- An exchange delivery service fee of $299.99 will be charged for Metro Atlanta exchanges.
- For Nationwide exchanges Sleep Galleria will get a quote for shipping the massage chair back to our facility. The cost of shipping will be added to the exchange cost and must be paid prior to initiating an exchange.
- Free shipping will still be included with the new chair being purchased. If you require setup additional fees will apply.
- Nationwide shipping rates vary based off your location and desired service. Estimates for Nationwide delivery fees can be provided at the customer's request prior to initiating an exchange.
- In addition to shipping fees, the exchange will be subject to a 20% restocking fee
- The massage experience guarantee is exclusively offered for full body massage chairs, and are not eligible for recliners or any other furniture offered at Sleep Galleria.
- We do not offer full returns of our massage chairs
- Real Relax brand massage chairs are NOT eligible for the massage experience guarantee
Initiating an Exchange
- Call 888-745-7501, chat with us through Live Chat (bottom right) or send us an email to firstname.lastname@example.org
- Please reference your Order Number or Customer Information.
- Please let us know if there is a reason for the exchange.
- Please let us know if you have any suggestions or feedback for the manufacturer.
- Once the exchange is setup we will send you an email confirmation of the returning item and new item being purchased.
- All items must be packed in the original packaging. This includes the Box, Manuals, Parts, and Accessories. Any missing items will result in increased restocking fees.
- Once your item has been picked up or shipped it can take 3-4 weeks to be returned to our facility.
*Note: Policy is effective for purchases made April 12th 2022 or later.