Skip to content

The Massage Experience Guarantee


  • You have 30 nights from the date of delivery to complete a one time exchange of your massage chair for equal or greater value.  
  • An exchange delivery service fee of $299.99 will be charged for Metro Atlanta exchanges. 
  • For Nationwide exchanges Sleep Galleria will get a quote for shipping the massage chair back to our facility.  The cost of shipping will be added to the exchange cost and must be paid prior to initiating an exchange.  The new chair will not be shipped until the chair being exchanged has been received back into inventory. 
  • Free shipping will still be included with the new chair being purchased.  If you require setup additional fees will apply.
  • Nationwide shipping rates vary based off your location and desired service.  Estimates for Nationwide delivery fees can be provided at the customer's request prior to initiating an exchange.
  • In addition to shipping fees, the exchange will be subject to a 20% restocking fee 
  • The massage experience guarantee is exclusively offered for full body massage chairs, and are not eligible for recliners or any other furniture offered at Sleep Galleria.
  • We do not offer full returns of our massage chairs
  • Real Relax brand massage chairs are NOT eligible for the massage experience guarantee

Initiating an Exchange

  • Call 888-745-7501, chat with us through Live Chat (bottom right) or send us an email to
  • Please reference your Order Number or Customer Information.
  • Please let us know if there is a reason for the exchange.
  • Please let us know if you have any suggestions or feedback for the manufacturer.
  • Once the exchange is setup we will send you an email confirmation of the returning item and new item being purchased.  

Exchange Process

  • All items must be packed in the original packaging. This includes the Box, Manuals, Parts, and Accessories. Any missing items will result in increased restocking fees.
  • Once your item has been picked up or shipped it can take 3-4 weeks to be returned to our facility.

*Note: Policy is effective for purchases made April 12th 2022 or later.

To read our complete return & exchange policy please click here.

Chat with a Sleep Specialist