Double top stitching for a luxurious and tailored finish (on leather and select fabrics)
This collection comes standard with an Espresso finish wood leg
Attached seat cushions feature a high-resiliency, high density foam core with a polyester wrap
Semi-attached back cushions feature a fibre filling, blown into channels to prevent shifting and provide pillow-soft comfort
Back suspension features 100% premium elastic webbing to provide consistent comfort and support
Seat suspension features interwoven 100% premium elastic webbing, engineered to provide consistent comfort and endurance
PALLISER FURNITURE UPHOLSTERY LTD. WARRANTY
Warranty is non-transferable and takes effect as of January 1, 2018.The comfort
and quality of Palliser’s products are supported with a comprehensive warranty.
On the five (5) year pro-rated warranty, Palliser will cover:
• Year one (1) – 100% of the cost of both parts including fabric and labour
• Year two (2) – 80% of the cost of parts* only
• Year three (3) – 60% of the cost of parts* only
• Year four (4) – 40% of the cost of parts* only
• Year five (5) – 20% of the cost of parts* only
From year two (2) to year five (5), the original consumer or retailer (as applicable) will be
responsible to pay the balance of the cost of parts* and any associated labour charges.
*Parts include leather, foam, and frame, but excludes fabric and labour.
This warranty does not cover the following:
• Rental, business, commercial, institutional or other non-residential uses;
• Products purchased second-hand, as-is, or as final sale;
• Products purchased from distressed or liquidation sales;
• Products deemed misused, mishandled, altered, abused;
• Any external warranty plan or product which may be sold by retailer as extra
protection warranty;
• Any condition resulting from unusual usage;
• Inadequate maintenance, cleaning or care.
PARTS WARRANTY – COVERAGE AND LIMITATION
Cover Material
The Palliser warranty does not cover any damages to our products due to improper
use, excessive soiling, dye transfer from clothing to the cover, pet damage, improper
or unapproved cleaning methods (see Product Care for details), chemical
treatments, exposure to direct sunlight or colour fading. Any of these occurrences
will void the warranty.
Leather – Five (5) year pro-rated warranty
The Palliser warranty covers all leathers against tearing, splitting and cracking. Leather is
a natural material and, as such, each hide reflects its own characteristics. On average,
four to five hides are used on most Palliser sofas.
Variations in shade, grain, texture, patterns of original hair follicles, healed scars, brands,
neck growth marks, nicks, scratches, wrinkles and relaxing are natural characteristics of
leather and are not considered defects.
Bonded Leather, Vinyl, Leather Match, Polyurethane – One (1) year warranty
The Palliser warranty covers all bonded, vinyl, leather match and polyurethane materials
against splitting, cracking, and peeling.
Bonded leather is a term used for an upholstery material made as a layered structure
with a center core fabric (usually polyester) for strength, a backing layer of shredded
leather fibres and a polyurethane coating on the top that is embossed with a leather-like
texture. It is NOT genuine leather. It does not have the same properties as leather and
should not be represented as such.
Leather Match is a term used to describe an upholstered product where a portion of the
product is real leather but the back, sides or less visible parts are an artificial material,
usually vinyl, matched to look like leather.
Fabric – One (1) year warranty
The Palliser warranty covers all fabric materials against seam slippage fraying and
splitting. The Palliser warranty does not cover tearing, relaxing, pilling, shrinking
or fibre migration. Flattening of nap on velvet or high pile chenille and microfibre
are inherent characteristics of a soft, plush fabric and are in no way considered
manufacturer’s defects.
Frames, Springs or Webbing – Ten (10) year warranty
Wood frames, springs, coils or webbing carry a ten (10) year warranty against breakage.
Springs, coils or webbing are covered for breakage due to metal fatigue or pulling loose
from wood frames. Metal frames are warranted against breakage for a period of two (2)
years under normal household use.
Motion Reclining Mechanisms – Seven (7) year warranty
Reclining mechanisms are warranted against material and manufacturing defects.
Warranty is limited to suppliers’ availability of parts.
Lift and reclining mechanisms are designed to support a weight of up to 300 lbs. in a
residential use application.
Palliser Sofa beds - Two (2) year warranty
Sofa bed mechanisms and sofa bed mattresses are warranted against material and
manufacturing defects. Sofa beds are not designed for everyday use. As such, our
warranty will be voided under those circumstances.
MY COMFORT SOFA BEDS
My Comfort Sleeper mechanism
Five (5) year, warranted against material and manufacturing defects.
My Comfort Serta® Sleeper Mattress
Ten (10) year non-prorated, warranty provided by Serta® following their guidelines and
specifications. Mattresses are warranted against material and manufacturing defects.
Sofa beds are not designed for everyday use. As such, our warranty will be voided under
those circumstances
Seat Cushion Foam and Fibre-filled Components – Five (5) year
pro-rated warranty.
Seat cushions are warranted against collapsing. All cushions will soften with use and
will conform to the shape of the user. This softening is considered normal wear and is
in no way considered a manufacturer’s defect. For more consistent relaxing of your seat
cushions, change your seating position regularly and use each seat cushion in rotation
equally. Fibre-filled and fibre-wrapped seat cushion tops, backs and arms will lose loft
or fullness with prolonged use. Regular fluffing will help prevent internal fibres from
matting and help to prolong the vibrancy of these products.
Power Recliner Motors – Three (3) year warranty
Power recliner motors are warranted against manufacturing defects.
Electronic Components – One (1) year warranty
Electronic components are warranted against manufacturing defects. Battery packs are
not recommended for use with LED/USB options.
Accessories – One (1) year warranty
Optional accessories such as Palliser’s black or metal tray tables, wineglass holder, flex
light and feet are warranted against manufacturing defects.
QUANTUM CHAIRS
Cover (leather and fabric) and tailoring
Leather – Five (5) year pro-rated warranty
The Palliser warranty covers all leathers against tearing, splitting and cracking. Leather is
a natural material and, as such, each hide reflects its own characteristics.
Bonded Leather, Vinyl, Leather Match, Polyurethane – One (1) year warranty
The Palliser warranty covers all bonded, vinyl, leather match, and polyurethane materials
against splitting, cracking, and peeling. Bonded leather is a term used for an upholstery material made as a layered structure
with a center core fabric (usually polyester) for strength, a backing layer of shredded
leather fibres and a polyurethane coating on the top that is embossed with a leather-like
texture. It is NOT genuine leather. It does not have the same properties as leather and
should not be represented as such.
Leather Match is a term used to describe an upholstered product where a portion of the
product is real leather but the back, sides or less visible parts are an artificial material,
usually vinyl, matched to look like leather.
Fabric – One (1) year warranty
The Palliser warranty covers all fabric materials against seam slippage fraying, and splitting.
The Palliser warranty does not cover tearing, relaxing, pilling, shrinking or fibre migration.
Flattening of nap on velvet or high pile chenille and microfibre are inherent characteristics
of a soft, plush fabric, and are in no way considered manufacturer’s defects.
Frame, suspension, foam and mechanism
Three (3) years non-prorated warranty.
LABOUR WARRANTY – COVERAGE AND LIMITATIONS
Palliser offers a one (1) year warranty for labour and workmanship applying to all
upholstered furniture manufactured by Palliser. Palliser products are warranted to the
original retail consumer to be free from manufacturing and parts defects. The warranty
takes effect from the date of delivery to the original retail consumer.
Within one (1) year from the date of delivery, Palliser will pay, at no charge to the original
retail consumer, customary labour rates to repair or replace the defective parts. Under
this warranty, the sole liability of Palliser is limited to repair, or at its sole option, parts
replacement. Shipping charges for replacement parts will be assessed after the first year
of warranty. Should service be required under the first year of warranty then the initial
service inspection will be covered by Palliser. Palliser will not be responsible for any
transportation costs with the exception of extenuating circumstances and as approved
in advance by Palliser. For clarity, should inspection deem that no repair is necessary then
initial service fee will be payable by end consumer to the third party.
After one (1) year, the original retail consumer will be responsible for all costs related to
labour. See Parts Warranty above for details.
The term “defect” as it is used in this warranty is defined as a flaw or deficiency that
affects the intended use for which the product was manufactured.
The Palliser warranty provides coverage to the original retail consumer only where the
purchase has been made from an authorized retailer of Palliser and therefore is nontransferable
to any second or third party.
Palliser does not endorse and is not responsible for coverage of any extended warranty
plan consumer may purchase through their retailer.
The special Palliser identity labels found underneath your product are your guarantee of
the quality and authenticity of your
