icon Skip to content

Shipping Policy


Sleep Galleria ("we" and "us") is the operator of
(https://www.sleepgalleria.com) ("Website"). By placing an order through this
Website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you regarding the new estimated delivery time.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.  We are currently offering storewide shipping included with the purchase of our products.  Additional courier based services beyond curbside delivery or USPS can incur additional costs and are notated at checkout.

3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

3.2 Change Of Delivery Address
Orders placed before 04 PM - EDT (UTC-04) within 2 business days
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

3.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched. ID verification is required for a change of delivery address.

3.4 P.O. Box Shipping
Sleep Galleria will ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.

3.5 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

3.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.

3.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

5. Customer service
For all customer service enquiries, please phone us at 888-745-7501

6.  Removal service are ONLY provided for mattress deliveries of new Beautyrest, Serta and Simmons brand mattresses.  Massage chairs, recliners and other accessories DO NOT include removal of the old product.